AI

When an AI receptionist makes sense — and when it doesn't

It's great at speed and after-hours coverage. It's bad at nuance you haven't taught it.

1. 01

   Good fit: you miss calls during jobs, after hours or at lunch, and most inquiries are routine (availability, pricing ranges, booking).

2. 02

   Poor fit: every call is complex, emotional or highly regulated, and needs a trained human immediately.

3. 03

   Start narrow. Let AI handle answering, basic questions and booking — and hand off everything else to a person.

4. 04

   Measure it: missed-call rate, response time and bookings before vs after.